1. Paddle handles refunds for hosted subscriptions
ReqRun is operated by Digiproduct OÜ. Paddle may act as merchant of record for hosted subscriptions, including checkout, tax handling, invoices, and refund processing.
This page summarizes the refund rules for hosted Paddle transactions. The governing external documents are Paddle's Refund Policy and Buyer Terms.
2. General rule
Unless required by applicable law, Paddle's global refund policy states that transactions are generally non-refundable and non-exchangeable.
Refund rights may still apply where mandatory consumer law requires them or where Paddle approves a discretionary refund request under its published policy.
3. Exact statutory refund windows
The exact refund window depends on buyer location and the rights described in Paddle's refund policy.
- EU / EEA / Switzerland / United Kingdom / Turkey / Israel: 14 calendar days from the transaction date.
- UK annual subscription renewals: a new 14 calendar day period after an annual subscription auto-renewal.
- Free-trial-to-paid auto-renewals may also carry a 14 calendar day period where Paddle's policy says that right applies.
- South Korea / Brazil / China / Canada: 7 calendar days from the transaction date.
- Singapore: 5 calendar days from the transaction date.
4. Discretionary refunds
Paddle may also review discretionary refund requests under its refund policy. Submission of a request does not guarantee approval.
Discretionary requests are reviewed case by case and may be approved in full, approved in part, or declined. Refund abuse, fraud, or other misuse may lead to a refund request being rejected.
5. How to request a refund
For Paddle-processed subscriptions, request refunds through Paddle using one of these paths:
- Use the "View receipt" or "Manage subscription" link in the transaction email.
- Use the support link in the receipt or billing page.
- Visit paddle.net and choose the refund request option.
If eligible, refunds are generally returned to the original payment method where possible within 14 days of approval.
6. Effect of a refund
If a refund is issued for a hosted subscription, access to the refunded subscription or related digital service may end in line with Paddle's refund policy.
7. Cancellation
You may cancel a subscription at any time to stop future renewal billing. Cancellation usually takes effect at the end of the current billing period and does not itself guarantee a refund for the current period.
8. OpenAI usage charges
ReqRun pricing covers the reliability layer only. OpenAI usage is billed directly by OpenAI using your own API key, so those provider charges are not billed or refunded by ReqRun.
9. Product help and billing questions
For product help, account issues, or non-refund billing questions, contact [email protected]. Refund requests for Paddle-processed purchases should follow the Paddle refund paths described above.
10. Mandatory consumer rights
This policy does not limit non-waivable rights you may have under applicable law, including mandatory consumer protection or withdrawal rights where they apply.